WritingClient experience

Client experience

What the other side of the engagement actually sees.

2 articles

A checklist with two of three boxes ticked, beside a stack of paper

Client experience14 September 2026

What to look for in a client portal: a checklist for law firms

Fourteen questions worth asking before you buy a client portal, and the three that most demos quietly avoid.

6 min read

A clock face with its hands near the top of the hour

Client experience23 August 2026

The first 48 hours: onboarding a new client without a single attachment

A two-day onboarding sequence, hour by hour, that gets documents in and sets the tone for the whole engagement.

5 min read

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